Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. International orders may take 10–20 business days depending on the destination and customs processing. Expedited options are available at checkout.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to both domestic and international deliveries.
Can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress via our carrier’s website.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the item.
Are the mice, keyboards, and headphones covered by a warranty?
All products sold on YofiArbor come with a manufacturer’s warranty. Mice and keyboards typically include a 1-year warranty, while headphones have a 2-year warranty against defects in materials and workmanship. For warranty claims, please contact us at [email protected].
How do I know if a product is compatible with my device?
Each product page includes detailed specifications and compatibility information. For mice and keyboards, we recommend checking the connectivity type (USB, Bluetooth, or wireless) and operating system requirements. Headphones list supported audio codecs and device types. If you are unsure, feel free to email [email protected] for assistance.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please email [email protected] as soon as possible with your order number and requested changes. After this window, orders are processed and cannot be altered.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customs duties, taxes, and fees may apply upon delivery and are the responsibility of the buyer.
What should I do if my product arrives damaged or defective?
If your item arrives damaged or defective, please email [email protected] within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the damage. We will arrange a replacement or refund at no extra cost.
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours on business days.