Refund policy

Refund Policy

At YofiArbor, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. If you are not entirely satisfied with your order, we offer a straightforward refund process as outlined below.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.

Please note that certain items, such as opened software or personalized products, may not be eligible for a refund unless defective.

Non-Refundable Items

The following are not eligible for refunds:

  • Gift cards
  • Downloadable software products
  • Items damaged due to misuse or improper handling

How to Initiate a Refund

To start a refund request, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for the return.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Pack the item securely, including all accessories and original packaging, and ship it to the address provided.

You are responsible for return shipping costs unless the item is defective or we made an error.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the credit.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.

Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a refund for the original purchase and place a new order.

Contact Us

For any questions or concerns regarding this policy, please email us at [email protected]. We are here to help.