Shipping policy
At YofiArbor, we are committed to delivering your Mice, Keyboards, and Headphones in a timely and secure manner. Please review our logistics policy below for detailed information on shipping procedures, costs, and delivery expectations.
Shipping Method
We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed through our online store. No expedited or express services are currently offered.
Shipping Costs
Shipping fees are calculated based on the total weight and dimensions of your order, as well as the destination address. Free shipping is not available for any order, regardless of purchase value. The exact shipping cost will be displayed at checkout before you complete your purchase.
Processing Time
Orders are processed within 1-3 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods. You will receive a confirmation email once your order has been shipped.
Delivery Time
Delivery times depend on your location and are estimated as follows:
- Domestic orders: 5-10 business days after processing.
- International orders: 10-20 business days after processing.
Please note that these are estimates and actual delivery times may vary due to customs clearance, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website. If you do not receive tracking information within 5 business days of your order confirmation, please contact us at [email protected].
Shipping Restrictions
We currently ship to most countries worldwide. However, some remote areas or regions with specific import regulations may not be eligible for delivery. If your address is not supported, you will be notified during checkout. YofiArbor is not responsible for any customs duties, taxes, or import fees imposed by your country.
Lost or Damaged Items
If your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund. Please retain all original packaging and items for inspection purposes.
Address Accuracy
It is your responsibility to provide a correct and complete shipping address at the time of purchase. YofiArbor is not liable for packages delivered to incorrect addresses provided by the customer. If you need to update your shipping address after placing an order, please email us immediately at [email protected]. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has been processed.
Contact Us
For any questions or concerns regarding your shipment, please reach out to our support team at [email protected]. We are here to assist you.